It’s frustrating when you’ve booked your domestic LPG cylinder but it doesn’t arrive on time—or at all. In India, major providers like Indane (Indian Oil), Bharat Gas (Bharat Petroleum), and HP Gas (Hindustan Petroleum) offer multiple easy ways to raise a grievance so the issue gets resolved quickly. Whether through a phone call, online portal, or app, you can report delivery delays, non-delivery, or other service problems.
Common Reasons for Non-Delivery
Delivery issues can stem from stock shortages, logistical problems, distributor errors, or high demand periods. The good news: companies have dedicated channels to handle such complaints promptly, and many include follow-up actions.
How to Lodge a Complaint – Provider-Wise
1. Indane Gas (Indian Oil Corporation)
- Toll-Free Helpline: Call 1800-2333-555 (available for complaints, queries, and tracking). This is the main customer care number shared across providers for LPG issues.
- Emergency (for leaks): Dial 1906 (24×7).
- Online Option: Visit the official Indane portal (indane.co.in or cx.indianoil.in) → Log in or use the grievance section → Select categories like “Refill Not Delivered At Home,” “Delay In Refill Supply,” or similar. Submit details including your consumer number, booking reference, and description.
- App: Use the Indian Oil One app or Indane app to track bookings and raise complaints directly.
- Alternative Booking/Complaint Line: Some regions list 7718955555 for faster booking or issue reporting.
2. Bharat Gas (Bharat Petroleum)
- Toll-Free Customer Care: Call 1800-22-4344 (SmartLine – works for complaints, status checks, and emergencies like leaks).
- Emergency Helpline: 1906 (24×7 for safety issues).
- Online Portal: Go to my.ebharatgas.com or ebiz.bpc.co.in → Access the complaint/consumer corner section → Fill in your details (consumer ID, distributor info, issue description) to register.
- Booking Support: Try 7715012345 in some areas for booking-related follow-ups that can escalate to complaints.
- In-Person: Visit your local Bharat Gas distributor office to speak directly and log the issue.
3. HP Gas (Hindustan Petroleum)
- Toll-Free Helpline: Call 1800-2333-555 (same shared number for quick grievance registration).
- Online Feedback/Complaint: Head to myhpgas.in → Navigate to the “Complaint/Feedback” or “Customer Care” section → Submit your concern with booking details.
- App/Portal: Use the My HP Gas app or website to check delivery status and file complaints seamlessly.
- Emergency: 1906 for urgent safety matters.
General Tips for Faster Resolution
- Always keep your LPG consumer number, booking reference/ID, distributor name, and booking date handy when contacting support.
- Note down the complaint reference number you’ll receive—it helps track progress.
- If unresolved at the first level, escalate via the same portals (many have grievance escalation options) or mention persistent issues on the helpline.
- For widespread or serious distributor misconduct, authorities sometimes advise reporting to local administration, but start with the official company channels.
These methods are designed to be consumer-friendly and mostly toll-free. Acting quickly ensures your complaint gets priority, especially during peak seasons. Stay connected via the apps for real-time updates on your booking and delivery status!